Innovation in the Back Office: Building a Best-in-Class Operating Platform

Part 2 in our series on disruption and innovation in firm operations is for the people who run the firm: COOs, CIOs, directors of administration, and the other operations leaders who experience the limits of the current model firsthand. It compares back-office law firm operations with those of other professional sectors, then sets out what a modern back office looks like, covering technology, enterprise architecture, cybersecurity, data, procurement, and vendor management. It looks at where scale and specialization produce measurable gains, and the options for getting there. It also considers what a modernized back office means for the careers of business services professionals.