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AI as a Client Service Superpower: Driving Proactive Legal Work

February 18, 2026

12:00 to 1:00 PM ET

Free to attend

  • CLE credit available in all US jurisdictions, pending final regulatory review
  • The Law Society of British Columbia: Approved for 1:0 hour of CPD
  • The Law Society of Ontario: This program contains 1:00 hour of professionalism content 

In Association With

OVERVIEW

AI is no longer just about automation and efficiency. Leading law firms are now using AI to drive business and client service priorities, leveraging innovative solutions to structure, interpret, and activate internal and external data in support of stronger relationships and greater profitability.

Too often, the key to client retention and winning new business is buried in firm or public data. Without the tools and resourcing to cut through the noise, opportunities can slip away before the lawyer or firm is notified. This insightful webinar explores how AI can arm legal professionals with critical client intelligence and surface the right insight at the right moment – giving lawyers a competitive edge.

Our expert speakers will reveal how AI is enabling leading firms to shift from reactive work to proactive decision-making, helping them anticipate risk, collaborate more effectively, and ultimately provide stronger client service.
Discover how AI tools can help turn client knowledge into a strategic asset, allowing your firm to deliver exceptional service to existing clients while simultaneously attracting new business and boosting profitability. 

themes + agenda

Key themes

  • The challenges + opportunities reshaping client service: Navigating growing data complexity, the rising sophistication of AI driven analytics, and evolving client relationships in a competitive legal market
  • From data to strategy: How AI transforms industry noise into actionable insight that guides better customer engagements and business strategy
  • Elevating risk and opportunity: Using AI to anticipate legal risks and uncover client and market opportunities ahead of the competition
  • AI in action: Live demonstrations of Litera’s new business development tool, Foundation Proactive, that surfaces critical client priorities, monitors relationship strength, and helps lawyers make a winning impression.

FEATURED SPEAKERS

IN ASSOCIATION WITH
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