Innovation in the Front Office: Execution and Change Management

The final session in our series turns to the front office, framing modernization the way managing partners and group leaders view it: as a question of revenue, not cost. It examines the functions ready for change (marketing, business development, revenue operations, and working capital), and the measures that show whether a new model is working, including time to cash, revenue leakage, and business intelligence. It also covers the human side of the transition: protecting client service and firm performance, addressing partner buy-in, staff uncertainty and cultural resistance, and using KPIs to keep change on track.